ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Post office is closed but what about Publix? See what's open, closed on Presidents Day in Florida
After Groundhog Day and Valentine's Day pass next month, certain Floridians will celebrate Presidents Day. Here's what will be open and closed ...
Read Dell's memo 'retiring' hybrid work and calling workers back to the office 5 days a week
Dell has become the latest tech company to implement a five-day return-to-office policy. BI obtained the email CEO Michael Dell sent to staff.
Calling Mass. Unemployment is its own full-time job
"There is nothing that says hold for the next available representative… and there’s no reason I should have to fight to get ...
Federal Employees Sue Agency Over New Email System Allegedly Linked to Elon Musk
Two anonymous federal employees have sued the Office of Personnel Management (OPM), alleging that a newly circulated email ...
The Social Security Administration’s new boss is an unmatched operator—and now the second biggest business figure in Trump-land
He's known as a Jamie Dimon protegé, a 9/11 hero, and an operational expert. Now Fiserv's Frank Bisignano can add government hell-raiser to his résumé.
owensborotimes3d
Kentucky courts system launches scam alert website, offering resources for citizens
The Administrative Office of the Courts launched a scam alert webpage to help protect Kentuckians from payment scams, ...
'Take action now': Inside the race to alert residents of Helene's wrath
As Helene's destructive wrath descended on the Southeast, some residents say they never got the warnings they needed to take ...
Deep4d
Sangoma Integrates its Unified Communications Platform with Sphinx AI-powered IVR
Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc®, an AI-powered Interactive Voice ...
The Advocate8d
Is my water safe to drink? Some outside of Lafayette seek communication after pressure drops
Joan Shelly, who celebrated her 71st birthday Thursday, struggled to find out if she was under a boil advisory after water ...
Impacts9d
IP Telephone System Dubai and Office Telephone System Dubai: Revolutionizing Communication for Businesses
Success in today’s fast-paced corporate climate requires good communication. Communication between team members and clients ...
Computer Weekly9d
Logitech looks for sweet spot in office collaboration
Office tech provider looks to support next generation of hybrid work model for those in return-to-office mode with multipurpose tool to help IT leaders and workplace facilities managers.