Discover insights from top ERP deployments by Western Digital, Walmart, and TD Bank, revealing strategies for efficient ...

Customer outcomes show measurable time savings, increased parts revenue, and smoother operational workflows across RWC ...

The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.

The NAR REALTOR Benefits® Customer Experience Award celebrates RentRedi’s impact on real estate agents who advise rental ...

KAYTUS announced that it has accelerated the deployment of large-scale liquid-cooled AI data centers through its integrated turnkey service. By combining deployment and commissioning, KAYTUS delivers ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Abstract: Customer segmentation is an important aspect in aiding businesses to comprehensively understand their customer base and tailor their marketing strategies for optimal effectiveness.

Abstract: This article focuses on the appointment scheduling problem with stochastic service times in a two-phase healthcare service system. In this system, the two phases’ services refer to medical ...

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...