India’s white-collar job boom is over. What once grew at 11% a year is now barely 1%, warns Saurabh Mukherjea, founder of ...

Discover how adaptive selling tailors your sales strategy to customer needs, enhancing client relationships and boosting business success through customization.

Choice Home Warranty vs. American Home Shield, which is better? This comparison dives into plans, coverage, cost and more.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

American Airlines announced that passengers purchasing basic economy tickets will no longer earn AAdvantage miles or Loyalty Points beginning December 17, 2025. The policy change, confirmed by the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

An annual worship service provided financial assistance to community members for bills. The "Back to Basics" service is hosted by Evangelist Gladys Ellis and her Divine Healing Ministry. Organizers ...

State-owned BASIC Bank Limited has inaugurated a "fortnight-long customer service" initiative to mark Youth Festival 2025, running from 19 October to 2 November 2025. The programme forms part of a ...

While not always perfect, customer experience in the telecommunications industry has come a long way, and it continues to improve. What was once measured by basic metrics like Net Promoter Score (NPS) ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Chief marketing officers widely recognize ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...

Universal or guaranteed basic income programs are gaining momentum across the country, as local governments and nonprofits experiment with the bold new alternative to traditional welfare models.