"Item Not Received" (INR) claims are the most abused category, with a 25% higher likelihood of fraud vs “Missing Items” (MI) claims, as bad actors exploit liability gaps (consistent with Dark Web ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

According to the "Voice of the Customer" report, vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Overview AI helps marketers automate campaigns, analyze customer behavior, and deliver personalized content across multiple ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Uniqode reports QR Codes are key for collecting first-party data, offering consent, context, and engagement insights over ...

Navan's Kim Hamer talks about what travel buyers say they need now, why the end-to-end experience matters, performance of AI ...

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity ...

MoHESR involved customers, employees and strategic partners in the redesign process through multiple feedback channels, ...

From manufacturing and logistics to finance and customer service, automation is redefining how work gets done.

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...