In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

British carrier O2 created Daisy (dAIsy), a chatbot with the personality of a grandma who wants to keep phone scammers on the ...

The coming integration could help Amazon's Q reach more business users.

From personalized shopping to streamlined inventory management, AI is revolutionizing the retail industry by enhancing ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

As companies rush to join the AI revolution sweeping across the business world, they have big choices to make.

And this eventually affects customer engagement ... designed to track and analyze email performance can trigger bot clicks by ...

Brands like Saks has already launched AI agents and is helping customers return items and process refunds. If you're ...

The emergence of ChatGPT and similar AI chatbots has transformed how people interact with technology. Designed by OpenAI, ...