As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

A technology firm has announced a change of its name from Supapbot to Retentifi, a move geared towards rebranding and ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

It began, as an engineer’s attempt to fix a nagging problem often does, with irritation. Each night, automated test pipelines ran across an expanding surface area of the Aembit Workload IAM Platform, ...

The rebrand reflects the organization’s strategic evolution from a procurement-focused provider to a comprehensive, ...

New York City, NY, Jan. 07, 2026 (GLOBE NEWSWIRE) -- ...

Built and maintained by an in-house engineering team, the platform enables real-time call handling and direct booking ...

For the right adviser firm with the right permissions, the adviser-as-a-platform (AaaP) framework can be a great thing.

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

How California's groundbreaking data deletion law signals a fundamental shift in enterprise identity lifecycle management—and why your SSO infrastructure matters more than ever ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...