A majority of Oracle Database customers surveyed report ongoing frustrations with the speed and quality of Oracle-provided support and 63% say the support costs are too high. 87% say a slow resolution ...

Oracle's new AI-powered support portal is frustrating customers and support engineers who are struggling to find the basics, such as old tickets, links to database patch programs and release schedules ...

Oracle's unrelenting focus on cloud-first innovations has finally reached an inflection point, leaving businesses with critical decisions to make. Support for Oracle database products is undergoing ...