Financial Software Solutions (FSS), the cloud-native technology innovator of the ultimate case management platform in the enterprise-level management software industry for the bankruptcy and fiduciary ...

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Q4 2025 Earnings Call Transcript January 8, 2026 TD SYNNEX Corporation beats earnings expectations. Reported EPS is $3.83, ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...