There's lots to like about Avaya's announcement today around its mid-size contact center offer. There's lots to like about Avaya's announcement today around its mid-size contact center offer, Contact ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, which could enable attackers to execute commands with root privileges.

UTSA Tech Solutions offers advanced contact center solutions to manage high volumes of calls, whether for departmental use or university-wide support. Contact Center Express (CCX) integrates ...