The coming integration could help Amazon's Q reach more business users.

With the huge advancement in chatbots customers can find the answers to questions far quicker through new conversational ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

In the iGaming industry, many of the newest casino sites started implementing AI chatbots to provide players with instant, 24 ...

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Whether it’s pulling up detailed product information, navigating customer service inquiries, or providing personalized recommendations, these chatbots can do it all with a remarkable degree of ...

AI tools for WhatsApp, in particular, are transforming the way we communicate, offering features like chatbots that can automate responses, provide customer service, and even engage in casual ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any ...

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

What can agent assistant chatbots do? How can agent assistants benefit call centers? What are limitations of agent assistants? Customer service chatbots are designed to interact directly with ...