In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

The United States currently leads the world's insurance chatbot market due to the high rate of AI adoption and increasing ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

With the huge advancement in chatbots customers can find the answers to questions far quicker through new conversational ...

What can agent assistant chatbots do? How can agent assistants benefit call centers? What are limitations of agent assistants? Customer service chatbots are designed to interact directly with ...

AI chatbots are nothing new, but they're becoming more intelligent. Here are the opportunities and challenges involved in using AI chatbots.

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese. This makes ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

With an increase in global communication, the continuous availability and efficient handling of customer interactions have become paramount. AI chatbots offer a compelling solution to meet these ...