CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Discover the top high-tech trends driving industry growth in 2025, including reshoring, digitization, and AI adoption.

IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...

Find out how AI copilots are helping sales teams streamline sales processes and how the technology will help boost sales in ...

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud have won 2025 Buyer’s Choice Awards from TrustRadius, a leading B2B software review platform. The TrustRadius Buyer’s Choice Awards, formerly ...