WhatsApp business app is for beginners. Take your customer satisfaction score to the next level with the WhatsApp Business API. Get your whole team on one WhatsApp number: unlimited users on unlimited ...

Supercharge your contact center or service desk today at only $79 per month. Even better, the HelloDuty phone sits natively in Odoo, Freshdesk, Zendesk and Salesforce. No more tab-switching between ...

As the continent continues to embrace technological advancements and economic growth, call centers are becoming an essential part of customer service and business operations. This category provides ...

Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

As businesses adapt to the fast-paced digital landscape, soft telephony—powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...