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Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, and the ...

The bosses at Zendesk have officially abandoned their headquarters in San Francisco’s Mid-Market, where exiting tech firms have left nearly half its offices available for rent. The locally based ...

Zendesk pricing plans start at just $19 per user, per month for the Support and Sell platforms, which are aimed at providing sales and customer service functionality functionality. On top of that, ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...

Hackers targeting Zendesk users with typosquatted domains to steal credentials ReliaQuest found 40+ spoofed domains, linked to Salesforce campaign similarities Attackers submit fake Zendesk tickets to ...

The best CRM for customer service is Zendesk, according to our research, thanks to a bounty of features, lots of customization options, and top tier help and support for all users. However, that doesn ...