eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay (EBAY) delivered Q3 2023 results that reinforce the title of my previous analysis, When 'Cheap' Isn't Always A Good Deal. As we inch closer to 2024, I lay out my assumptions for eBay's 2024 ...

eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Ebay is doubling down on its investments in AI-powered customer ...