Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...

There's been much talk recently of AI agents being treated as a form of 'digital labor' that supplements — or even partially replaces — the human workforce. But does this mean, by extension, that HR ...

A Fluid Workforce Model is a strategic framework that treats talent as a variable resource rather than a fixed overhead. Instead of relying solely on a headcount of permanent staff, companies build a ...

Efficiency isn’t layoffs — it’s aligning people, skills, and business goals. Use AI and data to reskill, not replace, valuable employees. Continuous workforce planning boosts productivity and avoids ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Recruiting and retaining Generation Z healthcare workers — from new college graduates to those with several years of experience — requires understanding their top priorities. Forty-four health systems ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. In boardrooms across industries, discussions around EBITDA and ...