Charter Communications Inc. has told the state of Ohio it will close a residential inbound sales call center in Akron, a move that will result in the loss of 259 jobs. Stamford, Connecticut-based ...

AKRON, Ohio — Charter Communications is planning to close its sales call center in Akron, which will result in the elimination of 259 jobs in the area, according to a letter sent by the company's ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...