Discover how to calculate productivity by comparing business outputs to inputs. Learn about methods and techniques to enhance ...

You may have heard the phrase “what gets measured gets managed.” So when we want something done, we slap a metric on it and manage toward that metric. Seems reasonable enough, right? It’s not, though.

The technology industry’s love of buzzwords is no secret. The pursuit of the “next big thing” means that every year a new spat of words enters the lexicon. Big data. The internet of things. Digital ...

The first thing your contact center management team needs to do when sitting down to create an agent productivity metric is agree in principle about what this is all about. Following are four ...

The key in measuring productivity is determining what should be measured. For fulfillment processes this means assessing job functions and the appropriate parameters associated with each. You may want ...

Sometime over the past eighteen months, the newness and novelty of remote work wore off as the everyday elements just became normal. But as Zoom meetings and team virtual happy hours seeped into ...

You've been measuring productivity for a long time. You know what it means; you know what it looks like. It's time to look a little deeper. For many manufacturers, these questions would be answered by ...

While employers remain concerned about remote work’s impact on employee productivity, many employers do not measure or reward productivity — and some that do largely leave it up to manager discretion, ...

If you’re using software development productivity metrics to evaluate developer performance, then you’re doing it wrong. For best results, tie them to business outcomes. I cringe when development ...

Improving labor productivity is one of the biggest challenges for the hospitality industry. Earlier research conducted by the U.S. Department of Agriculture found restaurants operating at 74 to 78 ...

As the role of the nurse practitioner (NP) evolves, the need to demonstrate productivity becomes more important. Productivity data provides NPs with practice statistics to generate business or use in ...

While the government has clearly stated its belief that productivity matters, greatly, for both rebuilding growth in the ...