Microsoft says it will add a new Teams call handler beginning in January 2026 to reduce launch times and boost call ...

Microsoft is revolutionizing Teams with AI, introducing shared Copilot chats for collaborative brainstorming and drafting.

Microsoft has been focusing heavily on improving Teams lately. After rolling out updates to make chat experience smarter, and introducing new features, the company is now preparing another ...

ServiceNow is embedding native workflows in Microsoft Teams for self-service, case resolution and service agent collaboration. The ServiceNow effort, which just launched the Paris release of its Now ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Mattermost today announced the availability of Mattermost for Microsoft Teams, a flexible interoperability framework to flow information and communications across enterprise-wide Microsoft 365 users ...

The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio to provide full oversight for agents ...