IP Australia has furthered its partnership with US-based software vendor Pegasystems, adopting the company's Pega Robotic Automation solution in a bid to improve customer experience by automating its ...

IT services vendor Datacom has been contracted to deliver contact centre services to the Intellectual Property rights agency, IP Australia. Under the four-year, $1.2 million contract, Datacom will be ...

IP Australia is using Pega as its case management system, but has also undergone a transformation in the way it works, to meet customer expectations. Rob Bollard, CIO at IP Australia, the government’s ...

Chief legal counsel Elizabeth Carroll shares views on the organisation’s most innovative developments, the phase-out of innovation patents and what can be expected in the coming 12 months Whether it’s ...

IP offices around the world face an ever-growing range of challenges, from responding to calls for harmonization and the surge in demand for IP services to holding on to well-qualified staff to. IP ...

Australia’s top-tier rugby league, the National Rugby League, along with IP Australia will trial a blockchain-based application to curb the sale of counterfeit products. IP Australia is an agency of ...

Add articles to your saved list and come back to them any time. Public servants at Australia's intellectual property agency are set to benefit from a multimillion-dollar upgrade of its headquarters in ...

Intellectual Property Australia has adopted Pegasystems’ robotic automation as part of a move designed to improve overall customer experience by automating business processes, significantly reducing ...

IP Australia chief digital officer (CDO), Damian Giuffre, isn’t worried his job title could become obsolete by 2022. Like IDC analyst, Sean Ashari, who made thebold statement predicting the CDO role ...

IP Australia has embarked on a $20 million multi-year project to replace its legacy patents processing system and progress its cloud strategy. According to the organisation’s annual report tabled in ...

Add articles to your saved list and come back to them any time. IP Australia staff have voted against their latest enterprise agreement offer as the tit-for-tat industrial war in the public service ...