As any IT analyst will tell you, help desk outsourcing has been one of the biggest areas of growth in a red-hot offshore outsourcing segment. But not so fast, Gartner warns: Several help desk ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

As any IT analyst will tell you, help desk outsourcing has been one of the biggest areas of growth in a red-hot offshore outsourcing segment. But not so fast, Gartner warns: Several help desk ...