Decimal AI, an AI-powered customer engineering platform for technical support teams, has raised $4 million in seed funding to expand technology that helps software companies investigate and resolve ...

I don’t always (or even often) plan out themes on my blog, though I will sometimes work through a topic in series form. Looking at the recent posts, however, I think a clear theme has emerged somewhat ...

Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored. But that's true for all industries. The engineering industry, ...

Agentic AI is helping organizations completely reimagine core banking processes and operations from the customer perspective, rather than simply making incremental improvements. In partnership ...

Customer feedback needs to be part of your company’s closed loop, tying together field service, customer service, sales and marketing, engineering, quality and suppliers and partners. A well known ...