The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

PLANO, Texas, Dec. 11, 2024 /PRNewswire/ -- Ribbon Communications Inc. (RBBN) (Nasdaq: RBBN), which helps many of the world's largest service providers, enterprises and critical infrastructure ...

“With Promero Call Center Omni Channel powered by Enghouse Interactive CCSP, users will enjoy faster more accurate customer service, fewer steps to complete time consuming tasks, increased ...

Call center software startup Aircall SE hit unicorn status today after raising $120 million in a late-stage funding round, just 13 months after it raised just over half that amount. The Series D round ...

SALT LAKE CITY, March 17, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large ...

(MENAFN- Market Press Release) September 23, 2021 5:01 pm - Elision announced the launch of a cloud contact center suite for global customers. Along with a cloud call center solution, the company will ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, announced that an insurance provider has selected inContact to replace legacy software with a cloud ...

Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more ...

SAN RAMON, Calif.-- (BUSINESS WIRE)-- Five9 (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, the leader in cloud contact center software, has raised $34.5M in private funding. Of the $34.5M in funding, $22M is series D equity and $12.5M is a bank ...