When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Artificial intelligence was the tentpole for technology at Enterprise Connect 2023, leaving vendors with generative AI capabilities to wrestle for the spotlight with stylish demos, comprehensive ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

The hearing hosted by the Committee on the Judiciary and Public Safety, chaired by Ward 2 Councilmember Brooke Pinto, focused on the staffing shortage at the Office of Unified Communications (OUC).

CHICAGO--(BUSINESS WIRE)--MAI, a privately held, Chicago-based 3PL company specializing in warehousing, fulfillment, and omnichannel contact services, today announced it has acquired WASI, a privately ...

London-based artificial intelligence startup PolyAI Ltd. said today it has raised $86 million in late-stage funding at a $750 ...