Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Step one, cleave the underlying VoIP network from the call-center application. The Meridian remains a highly reliable switch and we couldn't think of an overriding reason to forklift upgrade the ...

The Best Call Center Features for Small to Midsize Businesses (SMBs) Here are some ways in which advanced call center features can help your small to midsize business (SMB) improve its marketing, ...

Founded in 2024, PreCallAI operates in the AI sector, offering an AI Call Center Application for inbound and outbound needs. The company specialises in generative AI ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Interactions Corp., a maker of virtual call-center operators, has secured $40 million in new funding as customer service becomes a priority for more businesses. The seven-year old company provides ...