Customer relationship management (CRM) software is a business tool used to organize and automate data in a handy all-in-one hub for your team to use. That’s right, you can ditch the file cabinets and ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

The contemporary business environment is extremely competitive, with constantly shifting client wants and expectations. Thus, maximising productivity is critical for corporate success. Customer ...

Customer Relationship Management can only get better with the integration of social tools into the customer process. Some companies ‘get’ social CRM but others have a long way to go. Lauren McKay ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Whenever I discuss CRM systems I always like to say that, ...

Too often, organizations get caught up in the madness of closing a sale and chasing the end result. In the race for the deal, the priority of nurturing relationships gets lost. Indeed, job performance ...