Oracle Corp. ORCL stock traded higher Monday as the company announced a series of artificial intelligence innovations aimed ...

ChatGPT can't single-handedly run a contact center, but it can lighten agents' workloads. OpenAI's free chatbot tool, ChatGPT, initiated a wave of interest in generative AI (GenAI) technology after ...

Force AI, the new unified AI orchestration layer at the core of AI-powered CCaaS platform RADIUS, powers autonomous AI agents ...

The acquisition is one of Salesforce's largest AI-focused deals to date and shows CEO Marc Benioff's push to transform the software giant into what it describes as an "agentic" enterprise software ...

Yeastar, a global leader in Unified Communications (UC), announced the winners of the Yeahs Awards 2026, recognizing partners ...

Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, integrations and access controls.

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

AI is changing more than how businesses operate. It’s changing what customers expect. The shift isn’t just about chatbots answering questions. It’s about the behind-the-scenes ways people and AI are ...

Artificial intelligence is beginning to change the relationship between business growth and customer service hiring, Forrester Research notes in a new report. The research also challenges the ...

Flai's revenue has grown 20x in a year, and the company just closed a $27 million Series A funding round.